How to protect yourself online
Phishing: Many common tactics used by fraudsters is to obtain your personal information by impersonating a trusted company by using the same email domain. Watch out for suspicious emails where the domains appear similar to an official source. These emails often contain spelling mistakes or improper formatting.
Secure browsing: Check that the websites are always https://secured.
Viruses and malware: Do not download files or programs from unknown sources to any of your devices.
Disclosing data: Never share your password details or sensitive account information with anyone. Markets or other reputable companies would never ask for these details.
Suspicious contacts impersonating markets.com
Markets.com does not engage in any type of investment or trading advice. Our services do not extend to asset management or guaranteeing profits or any types of returns on investments. Employees of markets.com will never contact you to persuade you to invest. If you receive this type of communication, you should cross-check the information provided by them with our company details available in the footer of our website and inform them you will report it to the local authorities.
We will never contact you requesting to make a deposit. The decision to fund your account is entirely up to you and we can facilitate your request by contacting Customer Support. The only time we will ever contact you directly about payment is if your account funds fall below the necessary margin requirements (margin call) in which we are required by law to notify you of this situation.
The company’s payment details are available online in respect to each entity you engage with.
We will only communicate to you by phone, email or chat. Our contact details can always be found in the footer of our website.
You should avoid engaging in any communications with the above websites.
Report a Suspicion
Please also contact us should you notice any unauthorised transactions in your account or suspect that a third party may have access to your account information.
Safecap Investments Limited – https://markets.com
TradeTech Alpha Limited – https://uk.markets.com
TradeTech Markets (Australia) Pty Ltd – https://au.markets.com
TradeTech Markets (South Africa) (Pty) Ltd – https://za.markets.com
TradeTech Markets (BVI) Ltd – https://global.markets.com
Official Channels of Communication
Our official mobile applications are only available through the Apple App Store and Google Play Store.
To get in touch with us directly, just click on Customer Support to access our Live Chat function.
Summary of how to stay safe online
- Be cautious of unsolicited approaches via email, calls, social media etc.
- Never give out your personal and financial information via telephone, social media platforms or emails.
- Never transfer money to a bank account at the request of a person who states they are acting on behalf of Markets.
- Always check whether the email address appears slightly different to the official one.
- Always check that the website is ‘https://secured’.
- Do not download any files or programs from unknown sources to any of your devices.
- Do not share your password and account details with anyone.
- Reputable companies will never request for personal account or payment information.
Help us tackle online fraud by getting in touch with us immediately if you have any suspicions.
How does markets.com protect your information?
We have a strong team of professionals that are constantly monitoring unusual and irregular activities in online activities and payments. They are ready to respond to any request or incident that may occur. Please contact Customer Support for any suspicious activity happening to your account.
Our Data Protection Officer is ensuring GDPR compliance within markets.com. The company is regularly audited by internal and external parties against all controls and monitoring tools used to protect our systems and data. Please contact our Data Protection Office at firstname.lastname@example.org